Frequently Asked Questions

When will my order arrive?

It depends on the shipping company you choose and the delivery person. We offer a range of shipping options in several major cities, and delivery usually takes 1 to 3 days from order placement and confirmation.

Do you deliver internationally?

Currently, our contracted shipping companies deliver within the country and to a select number of cities. All cities served by the shipping company's representative are listed on the delivery page.

You can request international delivery by contacting our team via WhatsApp. They will provide information on the product's weight and pricing from international shipping agents not currently listed with our store.

What if there is a manufacturing defect in the product?

Please refer to our return policy for details on returns and exchanges. If a product has a manufacturing defect and a return is agreed upon, the customer will be responsible for the shipping costs to the shipping company and the return shipping costs. The product price itself will not be charged to the customer, as per our return policy.